Lauren Sisler is a national award-winning sports broadcaster who has been captivating audiences with her insightful coverage on ESPN since 2016. Not only is she a powerhouse in the broadcasting world, but she’s also the author of the compelling new book, 'Shatterproof.' 

As a sportscaster and former collegiate gymnast, Lauren is passionate about sports, but even more passionate about telling the stories of the coaches, athletes, and fans who make it more than a game. 

Lauren's life was not always marked by victories. In 2003, as a freshman at Rutgers University, tragedy struck when she unexpectedly lost both parents within hours of each other to their hidden battle with prescription drug addiction. Through her grief, Lauren emerged from the shadows of shame and found renewed hope. 

“I carried that shame until I finally realized I wouldn’t let the pain I harbored define me, just like it didn’t define my parents.” 

Harnessing her pain as a catalyst for growth, Lauren embraced her story, transforming her anguish and heartbreak into a source of strength and healing. She now recognizes that living courageously and authentically can unlock remarkable potential, and she embodies this truth in every aspect of her life. 

Through vibrant storytelling, Lauren connects deeply with her audience, motivating them to redefine their own stories to find peace and purpose. 

"Your story is significant. Learn to love it, then do something with it." 

Her message is clear: confront adversity with bravery, own your story, and let it propel you towards a future filled with greater meaning and fulfillment.

Born and raised in Chicago, Ray Hasil moved to Pentwater in 2001 where he resides today with his wife and three daughters. He holds an Associate of Science degree from Triton College in River Grove, IL and brings a well‐rounded background in leadership, technology, business, radio/data communications, and public safety with experience in the US Army, United Parcel Service, Pentwater Fire Department, Michigan’s Communications Unit Work Group (COMU WG), and Mason‐Oceana 911.  In 2003 he began at Mason‐Oceana 911 as a Part-Time Public Safety Telecommunicator. He is now in his 13th year as their Director. In 2016 he began serving as the vice-chair of the Michigan Communications Unit Work Group and leads training and education efforts for the COMU WG. Ray is a state-recognized COML, COMT, AUXC and ITSL. He is also a CISA certified instructor for the positions of COML, COMT, INTD and AUXCOMM and has delivered these courses around the country. In his spare time he enjoys drumming, amateur radio, Christmas light shows and smoking authentic BBQ.  

Ms. Hinkley holds a B.S. in Criminal Justice from Michigan State University and a J.D. from Thomas M. Cooley Law School. She began her legal career as labor counsel for the Michigan State Police Troopers Association. She represented Michigan State Police troopers and sergeants in bargaining and served as their advocate in grievance and discipline hearings. In 1999, she was hired as a labor representative by the Michigan State Police (MSP) where she functioned as management’s advocate for multiple labor contracts. After six years in that role, Ms. Hinkley was appointed as the MSP's Freedom of Information Act (FOIA) Coordinator. In addition to serving as the FOIA Coordinator, she was named the FOIA Appeals Officer and the Records Management Officer (RMO). During her tenure as FOIA coordinator, she managed twenty-five staff in the Records Resource Section. Her section was responsible for responding to all public records requests and third-party subpoenas received by the MSP. She retired from the MSP in 2023 after 23 years of service and established Hinkley Training and Consulting, LLC. She continues to offer training and consulting services in the FOIA and records management to law enforcement and other public agencies. Ms. Hinkley is a Law Enforcement Records Management Association of Michigan (LERMA) member and served as President for eight years. She is currently on the LERMA Board as the Immediate Past President. She is also an active National Association of Government Archivists and Records Administrators (NAGARA) member. Ms. Hinkley has trained law enforcement professionals in FOIA, records management, labor relations, and leadership for over 20 years.                                                                    

Dr. Robertson is the founder and CEO of Robertson Research Institute, a 501(3)C public charity that is dedicated to making lasting impression on the health, performance and relationships of First Responders, through brain health technology and research.  Dr. Robertson is the recipient of the Microsoft ComputerWorld’s Honor award and top 5 in the world for the impact he and his companies have had on improving worldwide health. He received his doctorate in neuropharmacology from the University of Michigan and an honorary doctorate in artificial intelligence and predictive analytics from Ferris State University.  His models and research are used in First Responders, professional athletes and Fortune 200 companies around the world.   He is the author of 17 books and more than 60 journal articles on brain science and health.  Dr. Robertson is a pioneering figure in brain health research, dedicated to enhancing the well-being of First Responders through innovative technology. As the founder and CEO of Robertson Research Institute, a 501(c)(3) public charity, he focuses on improving health, performance, and relationships in this critical community. His contributions have earned him prestigious recognition, including the Microsoft ComputerWorld's Honor award and a spot among the top five global leaders in health impact. Dr. Robertson holds a doctorate in neuropharmacology from the University of Michigan and an honorary doctorate in artificial intelligence and predictive analytics from Ferris State University. His research models are utilized by First Responders, professional athletes, and Fortune 200 companies worldwide. An accomplished author, he has written 17 books and over 60 journal articles on brain science and health, underscoring his commitment to advancing knowledge in this vital field.                                                                    

Jaclyn Barcroft is the Emergency Communications Specialist for the Michigan State Police Emergency Management and Homeland Security Division. She has been involved in emergency management for over 20 years and oversees the state level planning and preparedness for public alerting, auxiliary communications, and communications within the State Emergency Operations Center (SEOC).  Ms. Barcroft has achieved and maintained the Professional Emergency Manager (PEM) designation since 2010.                                                                    

Ryan Wilkinson is the Emergency Manager for Eaton County. He works part-time as a Firefighter and EMS provider. He is also Adjunct Faculty at Saginaw Valley State University, responsible for the delivery of an emergencies and risk communications course.                                                                    

Rob Dale is the Regional Planner and Deputy Emergency Manager at the Ingham County Office of Emergency Management. His emergency management career began in 2009, after being a television meteorologist for over a decade. He brings the experience of interacting with the public to warning messaging.                                                                    

David R Clark Jones, RF Engineer, Instructor, Leader and Artist

David (Surfer) Jones provides solutions for public safety with JVCKenwood.  After 43 years in wireless as a technician, executive and the Dean of KIT (Kenwood Institute of Technology-different Kenwood) Dave enjoys sharing enthusiasm for communicating.  “Surfer” fellow Marines nicknamed Davey desires connectedness with others, is a strategic thinker and Clifton Strengths labels Dave “An Arranger”.   My goal is to by example and interaction while providing encouragement.  I believe the purpose of technology is to assist humanity to find new personal pinnacles.

Erik Youngblood has an extensive and impressive background in EMS and communications. As the Dispatch Communications Chief for Michigan MABAS (Mutual Aid Box Alarm System), he plays a key role in coordinating emergency response efforts throughout the state. In his day job, Erik works as an EMS/Fire Dispatcher at Emergent Health Partners in Ann Arbor, MI, which also serves as the Michigan MABAS RED Center. His vast experience in emergency services spans over 35 years, during which he has held numerous leadership roles, including Supervisor, Communications Training Officer, and Manager. In addition to his dispatching duties, Erik is responsible for programming and repairing communication equipment for both the ambulances and the communication center at Emergent Health. His technical expertise ensures that critical communication systems remain operational, which is vital for the safety and efficiency of emergency response teams. Erik is also deeply committed to his community. He has volunteered for his local fire EMS agency since 1992, demonstrating his long-standing dedication to public service. Furthermore, he actively contributes to the broader EMS community by educating fire and dispatch staff across Michigan. He has presented on the Michigan MABAS system at various conferences and training sessions, highlighting the benefits of MABAS and how it can improve emergency services and mutual aid coordination in local communities. His contributions to EMS and fire dispatching, both operationally and through education, have made Erik a respected figure in his field.                                                                    

Amanda Girard is the Michigan Crisis and Access Line (MiCAL) Outreach Manager at Common Ground, where she oversees the outreach and collaboration efforts with 911, Tribal Nations, and mental and behavioral health resources, including Mobile Crisis Teams, CCBHC, and CMHSP in Michigan. In her role, Amanda supports outreach specialists in their respective areas of expertise while also spearheading the collaboration between 988 and 911 across the state; a continuation of her prior work as the 988/911 Coordination Specialist. Her key responsibilities include direct engagement with Michigan's 911 PSAPs regarding 988, participating as a member in the 911/988 state workgroup, providing training for 988 staff around imminent risk, and reviewing 988 calls that led to an emergency intervention. Amanda also leads a State-to-State workgroup that provides a space for collaboration and support between other individuals across the country that are in a similar position of working directly with PSAPs and law enforcement on behalf of local 988 centers. Amanda joined Common Ground in 2022 after dedicating over 18 years to public safety in a Michigan central dispatch center. As a certified dispatcher for 13 years, she held various roles, including Communications Training Officer, before being promoted to Dispatch Supervisor for the remainder of her career.                                                                    

Samantha is a Dispatch Supervisor with the City of Fenton Police Department with almost 20 years of 911 experience. She is passionate about training new dispatchers and committed to constantly learning new things. She is currently serving as the 2nd Vice President of the Michigan Chapter of NENA.                                                                    

Ms. Lyndsay Keith has been employed with the Michigan State Police since 2016.  She is currently the 911 Designation Specialist for the State 911 Administrative Office where she is tasked with tracking all telecommunicators in Michigan to ensure they are meeting the Michigan Public Service Commission Training rules along with ensuring compliance at the agency level with the allowable expenditure list for training funds. Previously serving as the Certification Analyst she was tasked with organizing and preparing the compliance review reports on behalf of the Certification Subcommittee for the State 911 Committee.  She administered the Federal 911 Grant Program to improve NG911 within the State of Michigan. Outside of these tasks Ms Keith serves as the subject matter expert for the Michigan State 911 Administration Portal within the State 911 Office. Ms. Keith attended 911 Goes to Washington for the first time in 2025.

Prior to joining the State 911 Administrative Office, Ms. Keith was a Shift Leader/CTO at Lenawee County Central Dispatch and currently serves as a Captain with Addison Fire & EMS working as a paid on-call firefighter/EMT. Ms. Keith has her Fire Instructor I and EMS Instructor Coordinator Certifications.

Bud is an experienced public safety communications professional who manages projects to meet and exceed clients’ needs. His skills include near-term budget projections and long-term budget forecasting. Buddy has worked in medium-sized communications centers, maintaining a calm and objective demeanor during stressful events and situations. He has experience in negotiating complicated legislative compliance and actively participated in legislation rewrites as a member of the Illinois APCO Executive Board.                                                                    

I've been the proud wife if a firefighter for nearly 15 years, navigating the unique challenges and triumphs that come with being married to a first responder. Together, my husband and I are raising two incredible boys, ages 11 and 7. With my husband away for a third of the year, I've gained invaluable experience in juggling the demands of raising young children while supporting him through his vital work. 

After our family's life changing experience with an active shooter situation, I decided to pursue for mental health and returned to school to become a clinical mental health counselor. My goal is to work with first responders and their families, providing the support and understanding that comes from firsthand experience. 

When I'm not working or studying, I cherish time spent with my family and friends, and I love being up north whenever possible. 

Andrew Howland is a dedicated spouse of a first responder, offering a unique and insightful perspective on the challenges and rewards of being married to someone in the emergency services field. He has been married to Libby Howland for 14 years, spanning the entirety of her dispatching career. Together they are raising 2 boys: Jackson (10) and Henry (7). By day, Andy is a skilled maintenance man and groundskeeper, a jack-of-all-trades who is always ready to tackle anything that comes his way—much like his role as a supportive partner to a dispatcher. His understanding of the balancing act between family life and the unpredictable nature of emergency services gives him a compassionate and practical outlook on what it takes to keep both home and heart in balance.                                                                    

Jim Hansen is the Vice President for WSI Technologies, which has been in operation for 45 years providing mission critical recordings and digital evidence management solutions. Over the past 7 years, Jim has been involved in hundreds of successful deployments and implementations of technology, performance, and quality assurance solutions for Public Safety, 9-1-1 centers, ambulatory dispatch, transfer and contact centers, and other video, voice, and call recording projects. Jim is also the NENA Commercial Board Member for Michigan as well as the Vice Chair of the APCO Commercial Advisory Council. Jim holds a Bachelors in Science from Michigan Technological University, a Masters in Administration from Northern Michigan University, and a Specialist in Organizational Leadership from Central Michigan University                                                                    

Justin Whipple has been a Regional Manager with Virtual Academy 911 since May 2023. Prior to joining Virtual Academy, Mr. Whipple served 11 years in Benton County, TN as the director and 2 years with the State of Tennessee as a GIS Analyst for Next Generation 911.                                                                    

Officer Ann Carrizales has over 21 years of combined Military and Civilian police experience to include undercover gang investigations and dispatch. She joined the Stafford Police Dept in 2010 and has survived two officer involved shootings, most recently in October 2013 where she was shot in the face and chest during a traffic stop. She is currently with the Meadows Place (TX) Police Department and travels nationally/internationally sharing her story of survival with various police agencies, universities, churches, and other groups. 

When presenting "The Fight After the Fight" Series, Officer Carrizales focuses on important aspects of survival mindset, childhood trauma, and discusses her battle with post traumatic stress injury (PTSD/I). It is her goal to inspire all law enforcement officers to re-evaluate their own officer safety practices and evoke a NEVER QUIT mentality that is vital to the survival of all officers both on and OFF the streets. In addition, she hopes to empower others by providing them with the emotional tactical strategies that are, shockingly, not provided at the start of their careers. Tactics that are vital to enduring battles both on the job and in their personal lives. Because "We All Go Home" is simply NOT enough...
Sharing this story of healing, while continuing to heal, is just ONE way that we can TRULY take care of each other.

Phyllis Fuller has been a Next Generation 911 Program Coordinator at Peninsula Fiber Network since January 2018. She started her career in 911 at Barry County Central Dispatch, MI, in 1993 and worked as a telecommunicator, supervisor, and director for 25 years. Phyllis earned her Bachelor of Organization Administration degree from Central Michigan University in 2011 and has been an Emergency Number Professional (ENP) since 2010. She has served as the MI APCO Treasurer since 2009 and is the chair of the State 911 Committee (SNC) Certification Subcommittee.

Jaime Seling NG911 Program Coordinator Peninsula Fiber Network | Marquette, MI  Jaime is an NG911 Program Coordinator for Peninsula Fiber Network, where she oversees data management for Public Safety Answering Points (PSAPs), ensuring accuracy and efficiency in critical systems. With extensive experience in emergency telecommunications, she has become a trusted resource for implementing Next Generation 911 (NG911) services and educating telecommunicators on systems such as Text-to-911, MEVO phones, and RapidSOS.  Throughout her career, Jaime has led training initiatives, presented to local government officials, and worked closely with county boards on deploying NG911 networks. She has also contributed to the development of the PFN Annual User Group Conference, curating relevant topics and creating educational materials.  Before joining Peninsula Fiber Network, Jaime served as the Sheriff’s Quality Assurance Supervisor at the Oakland County Sheriff’s Office, where she played a key role in reviewing dispatch protocols and ensuring compliance with state and federal regulations. She is also a certified instructor for the Priority Dispatch Emergency Telecommunicator Course (ETC) and has managed a wide range of systems, including CAD, PSAP Toolkit, and 911 Logix.  Jaime holds a Master of Science in Information Systems from Central Michigan University (March 2024), a Bachelor of Business Administration in Management from Rochester University (May 2021), and an Associate in Applied Science in Technological Sciences from Oakland Community College (May 2020).  With a passion for advancing 911 technologies, Jaime is dedicated to improving emergency response efficiency through ongoing education and collaboration with public safety agencies.                                                                    

Jamie is a seasoned cybersecurity professional, with experience spanning various roles including Security Operations Center analysis and security design. Educated with a bachelor's degree in electronics engineering technology and a minor in business administration, he also completed a master's degree in information security. His professional journey includes time spent in the US Air Force as a Cyber Operations Specialist. In the business realm, Jamie contributed to the boards of several cybersecurity-focused companies and served as the CTO of a cybersecurity services company before establishing OTM Cyber. OTM Cyber provides cybersecurity services for 911 and critical infrastructure for over 50 clients across 14 states. Jamie also possesses several cybersecurity certifications and is certified as a CompTIA instructor.

Mr. Frezza brings 22 years of experience in the 911 industry, having worked as a field engineer, project manager, and industry specialist. Throughout his career, he has collaborated with 911 centers nationwide, gaining invaluable expertise. In 2017, he earned his Project Management Professional (PMP) certification, followed by the Emergency Number Professional (ENP) certification in 2019. Currently, Mr. Frezza serves as the Territory Manager for Equature, a leading provider of NextGen Recording Solutions, specializing in AI-driven data management tools across the United States. With a unique background in both operational and technical roles, he offers a comprehensive skillset and deep industry knowledge to deliver innovative solutions and drive success.                                                                    

In February 2020, Amber began her career with Calhoun County Consolidated Dispatch Authority.  Amber has been involved in various activities in the dispatch center, including the Public Education and Relations Committee and MPSCS Train the Trainer. Working in a dispatch center has been a long-time personal goal after personal experience on the other end of the line. Before beginning her adventure in the dispatch center, Amber worked in retail management.  Outside of the dispatch center, Amber is active in her community and is a proud mother and Level Rockstar MeMaw.                                                                    

With over 30 years of experience in public safety, including more than 20 years in 9-1-1 and emergency communications, D. Jeremy DeMar is a recognized thought leader and subject matter expert (SME) in the field. Throughout his career, Jeremy has served in various roles, from dispatcher to director of two Public Safety Answering Points (PSAPs), and has become a trusted advisor on the future of 9-1-1 systems, policy, and technology.  Jeremy is also an alumnus of the Naval Postgraduate School, where he earned a Master of Arts and published his thesis in 2017 titled "Next Generation 911: Policy Implications of Incident-Related Imagery on the Public Safety Answering Point". His work has been influential in shaping discussions on the integration of emerging technologies into the 9-1-1 space, including video and imagery, and their impact on operational workflows and public safety protocols.  As a futurist and early adopter, Jeremy is deeply engaged in pushing the boundaries of emergency communications, particularly with respect to the latest advancements in connected vehicles and Vehicle to Everything (V2X) technologies. He is regularly invited to speak at industry events, share insights, and facilitate discussions with key decision-makers and practitioners nationwide.  Jeremy is the Senior Manager of Government and Regulatory Affairs for Intrado                                                                    

Neal started his police career in 1978 as a patrol officer with the Marine City Police Department for three years.  In 2006, he retired after 25 years of service as the Captain of Support Services with the Port Huron (MI) Police Department.  He retired as the Chief of Police for the Flat Rock (MI) Police Department in 2014.  He was appointed as chief in 2008.   Neal is currently the President of The Rossow Group, a training and consulting company.  Up until December 2022, he was the Director of Professional Development for the Michigan Association of Chiefs of Police.  He was responsible for creating the Michigan Law Enforcement Accreditation Program and is the program director.   Mr. Rossow holds a master’s degree and bachelor’s degree in Criminal Justice from Wayne State University.  He is a graduate of FBI National Academy (Session 212) and the Northwestern University Traffic Institute School of Police Staff and Command (Class 86).                                                                    

Mark Holmes, GISP is the Geographic Information Officer for the State of Michigan’s Department of Technology, Management and Budget. Mark’s responsibilities include managing the geospatial services for state government. Through partnerships with federal, regional, and local government, Mark is also involved in fostering collaboration for the sharing of authoritative data needed for daily business and analysis.   Mark has 30 years of GIS experience in both the private and public sectors.  Mark represents the State of Michigan on the National States Geographic Information Council.  He is also a member of the State 911 Committee Emerging Technologies Subcommittee.                                                                    

Will add - requested

A 30-year veteran of 911, Kris Inman is the Director of Program Development for The Healthy Dispatcher. Kris joined THD in July 2023 after a distinguished 28-year career at Springfield-Greene County (Mo) 9-1-1, which included three years as the department’s first internally promoted director. A popular speaker and awarded instructor, Kris delivers passionate and impactful educational sessions, keynotes, motivational talks, and yoga instruction to dispatchers nationwide. He has also taught leadership and communication courses at the college level, earning a prestigious University Teaching Award from Missouri State University in 2022. Kris holds a Master of Arts in Communication and a Bachelor of Science in Electronic Media from Missouri State University. He is also a certified yoga instructor.                                                                    

Dr. Richard Janka is the President, leading 911TI operations and partnerships with public-safety agencies and corporate partners. He is also a Resilience and Call Mastery Instructor, specializing in design and delivery of resilience, peer support, and emergency mental health dispatching training for 9-1-1 professionals and other emergency responders.  Dr. Janka is a licensed clinical psychologist in Michigan and currently the Clinical Director at Solid Ground Counseling. The clinic offers individual, couple, family and group counseling. The clinic also offers in-service trainings on a variety of mental health topics. Dr. Janka has extensive experience conducting first-responder trainings, including wellness, peer support and critical incident stress management (CISM). He also serves as a mental health consultant for 15 agencies (including their dispatchers) in the greater Detroit metropolitan area.   Dr. Janka holds a Doctorate degree in Clinical Psychology, a Master of Arts in Counseling Psychology, and a Bachelor of Arts in Sociology. He is a certified CISM Instructor with the International Critical Incident Stress Foundation, Inc.  Dr. Janka has served as a reserve deputy with the Oakland County Sheriff’s Office, a Corrections Psychologist with the Wayne County Sheriff’s Office, and as a Police Psychologist with the Michigan State Police.                                                                    

Teresa has over 25 years of progressive Organizational Development experience including training and development, performance management, project management, succession planning and selection. She has designed, developed and facilitated training ranging from new hire core curriculum to leadership development courses. Teresa holds a Master of Science in Management with a focus on Human Resource Development. 

A 30-year veteran of 911, Kris Inman is the Director of Program Development for The Healthy Dispatcher. Kris joined THD in July 2023 after a distinguished 28-year career at Springfield-Greene County (Mo) 9-1-1, which included three years as the department’s first internally promoted director. A popular speaker and awarded instructor, Kris delivers passionate and impactful educational sessions, keynotes, motivational talks, and yoga instruction to dispatchers nationwide. He has also taught leadership and communication courses at the college level, earning a prestigious University Teaching Award from Missouri State University in 2022. Kris holds a Master of Arts in Communication and a Bachelor of Science in Electronic Media from Missouri State University. He is also a certified yoga instructor.                                                                    

After serving four years in the Air Force, at the age 26, Jason achieved his goal to work on the streets of Phoenix as a rookie police officer. Then, only 14 months into his career, Jason’s life took an unexpected tragic turn. On the night of March 26th, 2001, a taxi cab crashed into the rear of Jason’s patrol car. Upon impact, Jason’s car burst into flames, trapping him inside. 

Through a series of miraculous and fateful circumstances, Jason survived the crash and ensuing physical and emotional catastrophe. He suffered severe burns to over 40% of his body which drastically altered his appearance. He has undergone more than 50 surgeries just to have the ability to accomplish simple daily tasks we often take for granted. 

Jason’s journey chronicles his fight for life, his triumph over tragedy and the inspiration that enables him to continue to overcome unimaginable adversity. His personal narrative exemplifies that the power of the human spirit can never be underestimated or extinguished.

Charles Hedgespeth is a fourth-generation police officer with over 14 years of experience in public service.  Additionally, he has been an adjunct instructor at local colleges for 12 years.  Charles received his Bachelor of Arts from Lindsey Wilson College and his Master of Science from the University of Central Missouri.  Over Charles' law enforcement career, he has served as a state fitness coordinator, post-level fitness coordinator, field training officer, and accident deconstructionist.

His career has been decorated with awards and recognition, including Trooper of the Year, Commissioner's Accommodation Award, Outstanding Instructor Award, multiple commendations, and multiple Governor Occupant Protection awards.  Charles is currently assigned to the training academy at the rank of Lieutenant serving as the primary wellness instructor.  At his current assignment, he has trained 100s of cadets in basic training, 100s of telecommunicators, and nearing 3,000 sworn law enforcement officers through in-service training.

After more than 30 years working in the public safety sector, Milan is highly respected within the industry and known for having valuable technology insights that help guide public safety practitioners in making the right decisions and taking the right actions to keep their communities safe and informed.   Before Smart Response Technologies (SRT), Milan founded the Omega Group in 1992 to provide consulting and tactical software solutions to public safety departments and school districts nationwide. Under his leadership as the president and CEO, the company created two industry-leading strategic planning and analytic SaaS products: CrimeView and FireView. After 24 years in business, the company had over 900 clients, including law enforcement, fire agencies, and public-school districts, and was acquired by a CAD/RMS company in 2016. After Omega Group, Milan began consulting in the public safety sector.  He is a fellow of Future Policing Institute, and an advisory board member for several companies working in public safety. Additionally, he has served as an expert witness on numerous school segregation cases nationally, all of which had positive outcomes.  Milan holds a B.A. in Geography/Ecosystems and an M.A. in Geography from the University of California, Los Angeles.

Earl Karcher is a CAD/GIS Product Manager with Tyler Technologies, a Reserve Deputy in Michigan, and a Child of Deaf Adults (CODA).  Earl has been involved in public safety for 15 years, holds a BA in Management Information Systems and is about to complete his MBA.                                                                    

Manisha is a Licensed Masters Social Work (LMSW)  and Psychotherapist in the State of Michigan, earning her degree from The University of Michigan. With over 13 years of experience, she has dedicated her life to helping others process their traumas while learning to live a fulfilling life.  Currently working for Wayne State University, as the Program Manager of Frontline Strong Together, better known as FST5. FST5 is a mental and behavioral wellness program for First Responders and their families.                                                                  

Roger Briceno is a seasoned professional with a diverse portfolio of experiences spanning public safety technology and real estate. As an electrical engineer, he has applied his technical expertise to develop and implement innovative solutions, including the quality assurance program Illuminate 911 QA. In his role as Vice President of Sales and Marketing at Replay Systems, Roger has cemented his reputation as a trustworthy and innovative leader in the Next Generation 911 (NG911) recording systems market. His entrepreneurial spirit and strategic acumen have been pivotal in scaling businesses across various sectors, with a strong focus on market analysis and operational excellence. Over the past eight years, Roger has provided extensive support to public safety centers in Tennessee, significantly contributing to their operational improvements and technological advancements. Additionally, he has served as the host of the TENA bowling tournaments for the past three years, fostering community engagement and industry camaraderie.                                                                    

Scott LeDuc is a Business Turnaround professional.  Considered a “Mr. Fix It” of Operations with an extensive background in the private sector as well as Public Safety.  As an Accountant, he employs his knowledge to improve the operational and financial well being of his clients in the E-911 sector of public safety.  With over fifteen years of experience in E-911, he has gained a solid reputation as the go-to liaison for both financial and operational guidelines toward improvements in districts seeking excellence in their organization. By using QA, Employee Preparedness, and Employee Satisfaction, he has focused on strengthening the key elements to bringing an organization upward to success.  A solid long-term budgeting plan is the glue to hold the continued success together for decades to come.                                                                    

Caleb Branch is the VP of Market Management for INdigital and oversees ESInet deployments, company positioning/marketing, and partner coordination. Before his tenure at INdigital, Caleb was a PSAP Director, completing a building project, a county-wide ambulance RFP, and a consolidation with another District. He has also worked in EMS management and as a paramedic.  Mr. Branch holds a Masters in Health Administration from the University of Alabama at Birmingham, a Bachelor of Science in Emergency Management with a minor in Public Safety Communications from Jacksonville State University, and an Associate of Applied Science in EMS from Southern Union State Community College. Caleb is a nationally registered paramedic, a critical care emergency medical transport provider, and an advanced-level emergency manager at the Alabama Association of Emergency Managers. He holds the Emergency Number Professional certification through the National Emergency Number Association.                                                                    

Rachel Morrison is the GIS Product Manager at INdigital, applying over a decade of experience in geospatial technology and public safety to enhance next-generation 911 services. Before joining INdigital, Rachel served as the GIS Manager at Blount County 911 in Alabama, where she optimized GIS data for emergency operations and supported public safety initiatives. Her early career included roles in engineering and data management, providing her with a solid technical foundation. Rachel holds a Bachelor of Science in Geomatics from Troy University, where she served as Secretary for the Alabama Society of Professional Land Surveyors.                                                                    

Mr.Carlsen has been with MSP for 26 years.  The first 16 years were in dispatch as a dispatcher, dispatch supervisor, and dispatch director.  I have been a CJIS Compliance Audit for 10 years.                                                                    

Christine has been with MSP for 7 1/2 years.  She started as the CJIS compliance auditor in the Detroit region and was promoted to the IT Specialist/Auditor position in 2023.  She holds a master's degree in information security and intelligence.                                                                    

Jason, a seasoned Telecommunications Instructor, embarked on this entrepreneurial journey to expand the knowledge and expertise of Telecommunicators across the United States and abroad. Recently retired from the Kentucky State Police Academy as a Law Enforcement Instructor III, Jason ensured that all agencies receive top-notch in-service training and academy certification. With an impressive track record of over 26 years in the field of Emergency Services, Jason's extensive experience makes him a highly sought-after instructor. Additionally, he has been a certified instructor by the Kentucky Law Enforcement Council for more than a decade, further solidifying his credibility and expertise.

Jason's exceptional ability to captivate and inspire participants sets him apart, resulting in his instruction of personnel from more than 1000 agencies nationwide and internationally. His reputation extends beyond state borders, as he has also been invited to present at prestigious conferences such as the CCAW, NENA, and APCO National Conferences, as well as numerous state-level events. Through his dedication and unwavering passion for the job, Jason continues to make a significant impact in the field of Emergency Telecommunications, elevating the skills and knowledge of Telecommunicators, Officers, Firefighters, EMT’s, and more across the country and abroad.

Dr. Joe Serio is a popular and entertaining keynote speaker and trainer on leadership and communication. Through his flagship keynotes, Be an Inspired Leader, Positive Interaction with Difficult People, and Leadership Lessons of the CIA, he motivates and inspires his audiences while providing proven, actionable tactics.